Skip to Content

Change body font size

Inform | Mediate | Advocate

Franchising Industry Dispute Resolution Code

Under the Small Business Commissioner Act 2011 the South Australian Government has given the Small Business Commissioner the task of developing prescribed industry codes of conduct under the Fair Trading Act 1987

The fourth of these codes prepared by the Small Business Commissioner and Deputy Small Business Commissioner is the Fair Trading (Franchising Industry Dispute Resolution Code)Regulations 2015 known as the Franchising Industry Dispute Resolution Code.

The development of industry codes is in line with the Government’s intention to create a fairer and more competitive small business sector.  This Code gives South Australian franchising participants the ability to access an enforceable mandatory dispute resolution framework to assist in dealing with a wide range of business to business disputes, as well as business to Local or State Government.

Please note that the Office of the Small Business Commissioner can assist with franchise disputes informally and provide advice on the appropriate path for dispute resolution. It is important that the dispute resolution procedures in the franchise agreement or the Federal Franchising Code are followed in the first instance. If there is no resolution, South Australia’s Franchise Code may be activated by the Small Business Commissioner.

The then Minister for Small Business, Hon Tom Koutsantonis MP sought feedback from industry and small business in relation to the draft regulation before it was passed as law on 8 October 2015.

Relevant publications:

Fair Trading (Franchising Industry Dispute Resolution Code) Regulations 2015

Overview of the Franchising Code (763 kb, PDF)

 Where a franchsing participant seeks to have a dispute resolved under the  Fair Trading (Franchising Industry Dispute Resolution Code)Regulations 2015, a written application must first be submitted to the Office of the Small Business Commissioner.

The written application may be sent electronically via the Lodge a Franchising Dispute online here, or print and post Application to Lodge a Dispute form (54 kb, PDF)

Send the completed form and copies of supporting documentation via 

Fax:       08 8303 0943
Post to:  Office of the Small Business Commissioner
              GPO Box 1264
              ADELAIDE SA 5000

For further enquiries, please contact the Office of the Small Business Commissioner on toll free 1800 072 722 or 08 8303 2026.

Was this page useful to you?

Please include your contact details if you would like us to follow up with you on the issue you have raised. Thank You.