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Latest News

Keep up to date with the Office of the Small Business Commissioner News and other information relating to small business.

Payment Times and Practice Inquiry


The Australian Small Business and Family Enterprise Ombudsman (Ombudsman), in partnership with the Small Business Commissioners in South Australia, New South Wales, Victoria and Western Australia, and in association with the Council of Small Business Australia (COSBOA) and the Australian Institute of Credit Management (AICM), is conducting an inquiry to examine payment times and practices in Australia.

Two issues impacting significantly upon small and medium sized enterprises (SME's) are:

  1. Late payment times: getting paid beyond the agreed terms of the contract; and
  2. Extended payment times: payment times beyond usual industry standards.


SME's are encourages to complete an online survey to assist the Ombudsman in gathering information. 

The purpose of this survey is to understand small businesses experiences with late payments as well as trends and effects these have on small business. The Ombudsman is interested to learn about how payment times are set, the impacts on the business and what actions are taken in relation to late payments.

The online survey is anonymous and will take approx 10 minutes to complete.

Click here to complete the Survey
The survey is open until Tuesday 28 February 2017

Inquiry terms of reference can be found here.


Effective and Quick Dispute Resolution - An Important Part of Successful Small Business


The Office of the Small Business Commissioner speaks to thousands of businesses each year most of which are seeking assistance with a business dispute. Understanding how alternative dispute resolution works and can be very useful for a business owner.

Read the Media Release

ACCC Delivers for Adelaide Small Businesses in the Waste Industry


The South Australian Small Business Commissioner has welcomed a decision by the Australian Competition and Consumer Commission (ACCC) to refuse to allow five Adelaide councils to form a cartel to tender out more than a third of Adelaide’s waste management.

Read the Media Release

South Australia’s first Small Business Statement released


The State Government’s first consolidated “State of the State” Annual Small Business Statement sets a future course for the sector that provides almost a quarter of a million local jobs, is worth $34 billion each year and underpins the local economy.

Released today at an industry event by Minister for Small Business Martin Hamilton-Smith, the 2016 Small Business Statement features a snapshot of the local SME sector and delivers a baseline from which we can measure our improvement in an area that still faces key challenges including energy costs and on-going IR challenges.

Read the News Release here

Report on Inset (or Embedded) Electricity Networks


The Small Business Commissioner has completed his report into Inset (or Embedded) Electricity Networks.

The report which was originally requested by the State Government in 2012 notes that there have been significant developments in the market place including the transfer of regulatory responsibility from ESCOSA to the AER in 2013.

The report notes that the AER has undertaken significant progress in reforming the rules around Inset electricity networks and makes a number of recommendations for further improvement to monitoring and education of industry participants.

To read the report click here.




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