Our core purpose

Champion, Support & Celebrate

At SASBC, we exist to champion, support and celebrate South Australia’s small businesses.

We champion them and their vital role in South Australia’s economy and community.

We advocate for them, we lobby and we influence; we reduce red tape and unnecessary bureaucracy to create the best environment for them to succeed.

We support small businesses in many ways, but particularly through our expertise in dispute resolution and mediation. We deliver with professionalism, cleverness, and empathy as we provide a guiding hand to find mutually agreeable solutions to resolve their disputes.

Our goal is to help reduce the burden, stress and cost associated with disputes so that our small business owners get back to business sooner.

We celebrate and honour South Australia’s small businesses in everything we do. We recognise their dedication, creativity and entrepreneurial spirit and we respect and admire the contributions they make to our economy, our community and culture.

Our values

Unwavering Equity

Equity is defined as the quality of being fair and impartial, and it is a central tenet of everything we do at SASBC. We call it “unwavering equity”.

At SASBC, we are open-minded and objective, and we treat all small businesses with dignity and respect. Within our organisation, unwavering equity means we strive to foster an inclusive environment where everyone has equal opportunities to succeed, and where diversity is celebrated as a source of strength and innovation.

Empathy & Understanding

At SASBC, we put ourselves in the shoes of our small business customers.

We listen and we take the time to truly understand their needs, their perspectives and their challenges – and we do so without judgement. We care about small business customers and we are there for them. We take the weight from their shoulders.

Our commitment to empathy and understanding enhances the way we work with small businesses and with each other - allowing us to build trust and create meaningful impact every day.

Creative Problem Solving

At SASBC, we love challenges and finding ways to solve problems on behalf of our small business customers.

We believe that challenges are opportunities for growth and we approach them with curiosity, ingenuity and cleverness! We solve problems in unique ways and encourage a culture of creativity where everyone is empowered to bring their unique perspectives and ideas to the table.

Collaborative Spirit

Collaboration and cooperation are essential ingredients of our success at SASBC.

Whether that be with small businesses, government stakeholders or each other, we understand that we are stronger when we collaborate, support and lift each other up.

Working in partnership allows us to achieve things we never could in isolation, and creates a positive impact for our customers, partners and the communities we serve.

Outcome-focused

SASBC is action-oriented and outcome-focused!

We are driven by a shared determination to go above and beyond and are dedicated to delivering quality results for our customers.

We celebrate success and celebrate the impact we achieve.

We are proud to be an outcome-focused organisation and are dedicated to delivering positive outcomes for our customers every day.