The Small Business Commissioner’s office understands that Optus business customers were widely impacted by the Optus outage yesterday. The Telecommunications Industry Ombudsman may be able to help.

The Telecommunication Industry Ombudsman has advised that they are able to assist businesses with compensation claims, contract disputes and refunds for customers affected by the Optus outage to its mobile network, fixed line network and overseas roaming on 8 November.

Small businesses looking to seek compensation for loss of use of their services are advised to keep a record of any losses encountered – for example, receipts.

You are able to make a complaint to the Ombudsman here: Complaints | The Telecommunications Industry Ombudsman.

You can also contact the Ombudsman if you lodged a complaint with Optus, and you are unhappy with their response.

The SASBC can be contacted toll free on 1800 072 722 for further advice about lodging your complaint with the Ombudsman.