Regional small business dispute resolution - what does this help look like?

When challenging conditions hit South Australia’s regions it doesn't just effect agriculture, the impact is felt across the whole community. Grocers, mechanics, chemists, cafes and many more all see the immediate difference when spending drops, and cash flow tightens. It touches sporting clubs, schools, and community groups too, because in regional towns, everyone is connected.

"Drought can be devastating for farms, and this has the flow-on impact to small businesses in regional communities, who are also under extreme pressure.”

Hon. Dan van Holst Pellekaan, SA Small Business Commissioner

Practical help for regional and agribusinesses

In regional towns everyone knows everyone; so, when a lease negotiation becomes tense, a contract isn’t working out, or a disagreement arises between businesses, finding a solution quickly matters. These issues not only affect businesses themselves; the impact can ripple through friendships, family and the wider community.

The Small Business Commission (SBC) provides dispute resolution and mediation services for rural businesses in SA; both are helpful tools in resolving tricky situations. Unpaid invoices, leasing concerns, contract disputes and even faulty equipment issues, there are often more ways SBC could help than you might expect, especially if you reach out early in the process. Our team works with you to find practical, confidential solutions so you can focus on maintaining your business and your community relationships.

Across South Australia, business owners have faced tough times and found a way forward with the help of the Small Business Commission. Here's some examples of how we've helped:

Retail shop lease negotiations

A small business owner in regional South Australia signed up for a retail franchise, hoping to bring something new to their community.  But sales unfortunately did not meet expectations, and the rent quickly became impossible to manage. Negotiations with the franchise owner and landlord stalled, and while operating at a loss with cash reserves gone, walking away seemed the only choice. The stress was overwhelming, and sleepless nights became the norm. Sound familiar? Nearly 80% of Australian small to medium businesses have faced cash flow impacts in the last 12 months, which makes meeting obligations feel impossible; it is important when problems like this arise that you reach out for help.

This business owner contacted SBC for help. Our team listened, understood the situation, presented some avenues that were available, and arranged a mediation with all parties affected to explore options.

With everyone at the table, the independent and impartial mediator guided the conversation towards a fair outcome. The result? The owner was able to surrender the lease without penalty and walked away from the franchise with no further obligations. It was the best possible outcome and a chance to move forward.

Faulty equipment - mediation for refund

A farmer invested in a new tractor from a local dealer, but from day one, it was trouble. Every fix led to another fault, and frustration grew on both sides. The farmer felt unheard, and the relationship with the dealer was deteriorating. Did you know equipment disputes like this are one of the most common issues we see in regional businesses? When conversations start falling apart, it's important to seek external help before things get any worse.

The farmer reached out to our advisors at SBC, and after talking through the issue with the farmer and the other party, we organised a mediation with a mediator from our panel.

Both sides shared their perspective in a calm, structured setting. The mediator helped them find common ground, and the dealer agreed to refund the purchase price. The farmer got back to work, and the dealer’s reputation stayed intact. A practical solution for everyone involved.

Cashflow concerns - credit terms renegotiated

After receiving a notice from a seasonal cropping financier threatening enforcement action, a local farmer was immediately overwhelmed. Stress and anxiety made it hard to answer calls or open mail. This is very common. Financial stress can feel isolating, but many working in agriculture or rural business experience similar challenges.

The farmer contacted SBC. One of our advisors listened and successfully arranged a mediation with the creditor.

With an expert mediator guiding the confidential, impartial discussion, both sides talked openly and found common ground. The creditor agreed to reduce the debt to a manageable level, and a formal agreement was signed. For the farmer, it meant relief and a fresh start in the next growing season.

Ready to talk?

If you recognise your own situation in these stories, or if you’re facing a different challenge, you don’t have to handle it alone. SBC is here to help with practical, confidential support whenever you need it.

Get in touch with us. We’ll listen, talk through your options and help you work out the next step. We provide confidential and practical support when you need it.  Free Call 1800 072 722 or click here.